Medicare Updates
Medicare Member Town Hall Events in February
Select Health is hosting Medicare Member Town Hall events this month. These educational sessions are designed for current Select Health Medicare members and focus on helping them better understand and use their benefits. Member Services representatives will be onsite to provide support.
These events are not intended for agents, and capacity is reserved for members and their guests.
Topics include:
- Annual Wellness Visits
- How to find care using Select Health digital tools
- Pharmacy benefits and available resources
Event Dates:
- Utah – February 12, 2026
- Nevada – February 18, 2026
- Colorado – February 26, 2026
Members will receive invitations with specific times, locations, and RSVP instructions for their state’s event.
If you have questions, please contact your Sales Account Executive or the Medicare Advantage Agent Support (MAAS) team at 801-442-7320.
Help Members Navigate the New Silver&Fit Benefit
Many Select Health Medicare plans have transitioned from Wellness Your Way to the Silver&Fit® Healthy Aging and Exercise Program for 2026. Silver&Fit offers a flexible fitness benefit designed to help members stay active and healthy.
What’s Included
Members can choose from:
- A membership at participating fitness centers or select YMCAs
- Access to on-demand workout videos and virtual classes
- Personalized workout plans
- One Home Fitness Kit per year (like beginner strength, yoga, walking, or fitness trackers)
- Optional activity tracking with the Silver&Fit Connected!™ tool to earn fun rewards
How the Transition Works
Silver&Fit will reach out directly to eligible members with invitations and instructions on how to get started.
How Members Get Started
Once they receive their invitation, members can:
- Visit SilverandFit.com to check eligibility, create an account, and select their fitness option
- Use their Silver&Fit card at their chosen fitness location
- Call Silver&Fit Customer Service at 1-877-427-4788 (TTY: 711) for help
Annual Preventive Visits: A Simple OEP Client Touchpoint
Looking for an easy, meaningful reason to check in with your clients? Encouraging them to schedule their Annual Preventive Visit (APV) is one of the most effective touchpoints you can use throughout the year.
Many members don’t realize that this visit is covered at no cost and focuses on prevention—helping them stay healthy, catch potential issues early, and build a stronger relationship with their primary care provider.
Why Annual Preventive Visits Matter
Annual preventive visits help members:
- Review their overall health and medical history
- Stay up to date on screenings and preventive services
- Identify potential health concerns before they become bigger issues
- Establish or strengthen their relationship with their PCP
Extra Motivation for Members: Healthy Living Rewards
In addition to the health benefits, members can earn $100 in Healthy Living rewards for completing their annual preventive visit. This is an easy and positive incentive you can highlight when reaching out.
Encouraging members to take advantage of these rewards helps reinforce healthy behaviors while adding value to their plan experience.
How You Can Help
You play a key role by:
- Reminding clients that their annual preventive visit is covered
- Letting them know they can earn a $100 Healthy Living reward for completing the visit
- Encouraging them to schedule early in the year
- Helping them understand the difference between a preventive visit and a visit for illness or injury
Even a quick check-in call or email can be enough to prompt action.
Supporting Better Star Ratings
Annual preventive visits also support Star Ratings performance. Preventive care, member engagement, and positive healthcare experiences all contribute to the quality measures that matter most.
By encouraging clients to schedule their visit, you’re helping improve outcomes for your members while supporting the long-term strength of the plan.
CAHPS Survey Season Is Coming
The CAHPS survey (Consumer Assessment of Healthcare Providers and Systems) will begin in March and run through May. During this time, some of your clients may receive questions about the survey or ask whether they should participate.
What is CAHPS?
CAHPS is a member experience survey used by CMS to understand how members feel about their health plan and the care they receive. Survey results play an important role in Star Ratings and help plans identify opportunities to improve the member experience.
What should members expect?
Members selected to participate may be contacted by mail, phone, or email and will be asked to share feedback about their experiences with their plan and providers.
How you can help
You can encourage members to complete the survey if they’re contacted and remind them that their honest feedback matters. Participating is voluntary, but responses truly make a difference.
Members can also always share feedback anytime by emailing us talktous@selecthealth.org. Thanks for helping prepare members and supporting a strong member experience!
Check Your January 1, 2026 Commission Report
We want to remind you that all January 1, 2026, commissions should now be paid. We encourage you to review your Commission Report to ensure everything is accurate and complete.
How to access your report
- Log in to Select Health Link
- Select Commission Report/1099s under the Agent Tools tab
- Download your Medicare report to review your earnings.
Remember: HRA incentive payments can take 2-3 months to process and show on your commission report.
Thank you for your continued partnership and dedication to serving Select Health Medicare members.
If you have any questions or need assistance, please contact the Medicare Advantage Agent Support (MAAS) line at 801-442-7320, or email MAAS@selecthealth.org.
Select Health Medicare Plan Documents in One Place
Looking for a fast way to reference plan details? The Plan Documents page is your go-to resource for current, plan-specific materials, all in one place.
You can quickly access:
- ANOC
- Evidence of Coverage (EOC)
- Summary of Benefits
- Member Guides
This is a helpful tool when preparing for appointments, answering member questions, or double-checking plan details throughout the year. Bookmark it for easy access when you need reliable, up-to-date information.
Helpful Tips for Flex Card Transactions
The Benefits Mastercard® Prepaid Card (Flex Card) is a valuable benefit for Select Health Medicare members, offering convenience and flexibility when purchasing eligible items or paying for approved wellness activities.
However, transaction issues may occasionally occur. Here are some troubleshooting tips to assist members when a transaction declines, along with a reminder about reimbursement options:
Troubleshooting a Declined Transaction
If a member’s Flex Card transaction is declined, follow these steps to identify the issue:
- Item eligibility: Make sure the member’s plan includes OTC, Wellness Your Way, and/or Food and Produce benefits. Confirm the item or service is covered and not on the excluded list.
- Store eligibility: The purchase must be made at a NationsBenefit-approved retailer.
- Available balance: The member may not have enough funds. They can check their balance online at the NationsBenefit website or by calling 833-878-0232 (TTY: 711).
- Payment method: At checkout, the member should select credit even though the card says “debit.” No PIN is required.
- Special pricing: Items labeled “Manager’s Special” or promotional discounts can cause issues. Suggest trying a different eligible item.
Reimbursement Options
If a member cannot use their Flex Card at the time of purchase, they may be eligible for reimbursement for:
- Covered items purchased with personal funds
- Approved Wellness Your Way activities (e.g., fitness classes or other qualifying expenses)
To request reimbursement, members should:
- Keep their itemized receipt
- Submit the required reimbursement form via:
- BenefitsPro Portal
- Or by calling NationsBenefits
Follow the instructions to ensure timely processing.
Need Assistance?
- Benefit Questions: Contact Select Health Member Services at 855-442-9900 (TTY: 711)
- Flex Card Questions: Call NationsBenefits at 833-878-0232 (TTY: 711)
- Members can also log in to NationsBenefits to check balances and manage their card.
